Orders are processed and shipped out within 2-5 BUSINESS days (Monday -Friday 9am-5pm EST).
Items from TAKEOVERs may take 2-4 weeks as they are preorder items.
You will receive a shipping notification with tracking information once shipped.
$8.99 flat-rate US shipping or FREE on orders over $150!
Once an item has been shipped, a shipping fee cannot be refunded.
FREE local pickup is available in Palmetto, FL (choose at checkout)
If you choose to pick up your items, pick up times will scheduled through email when the items are ready to go.
Returns must be requested and post-marked to us within 14 days from your date of receiving.
Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear).
Returns are eligible for store credit. If that does not work for you we can issue a refund back to your payment method with a 10% processing fee which will be deducted to your refund.
Items that are final sale and cannot be returned: tanning lotion, soap or other hygiene related items, bralettes, shapewear, bathing suits and sale/clearance/Mystery items (any item discounted 20% or more from full retail price).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Shipping charges (original and return) are the customer’s responsibility.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Review the requirements above and make sure your return qualifies! If so, email us at email@example.com (or use the contact form here on our website) to initiate your return.
To return your product, you should mail your product to: 1700 14th Ave E, Palmetto FL 34221, United States.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If you are approved, then your store credit will be applied to your account.
Only regular priced items may be returned, unfortunately sale items cannot be returned. Final sale items are not eligible for returns or exchanges. Mysteries are Final Sale items.
This includes items purchased with a coupon code over 20% of a discount. All Items marked on sale are considered final sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1700 14th Ave E, Palmetto FL 34221, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.